At Nora Lands, we are committed to providing high-quality outdoor and travel products. If you are not completely satisfied with your purchase, please review our return and refund policy below:
1. Returns Eligibility
- Products must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Personalized or custom-made products are not eligible for return.
2. Return Process
- To initiate a return, contact us at [email protected] with your order number and reason for return.
- Our team will provide instructions for returning the product.
- Customers are responsible for shipping costs unless the return is due to a defective or incorrect item.
3. Refunds
- Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued in the same form as your original payment. Since we operate on Cash on Delivery (COD), refunds will be processed via bank transfer or agreed alternative.
4. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us immediately at [email protected].
- We will arrange a replacement or full refund at no additional cost to you.
5. Contact Information
- For any questions regarding returns or refunds, please reach out to:
Email: [email protected]